In a telco (as in many other industries), seriously nothing happens without a CRM. Unfortunately, these systems were often developed over a long time, using work arounds and reacting to short-term requirements.
At a certain point, it’s time for a fresh start, so that your own CRM doesn’t impact your productivity, user experience, and ability to innovate. We supported our client with the planning, alignment and full rollout of a new CRM.
What we learned? Sometimes, you have to make bold decisions. Plus: Communication and patience are key.